Privacy and Personal Data Protection Policy

Fihub is committed to the principles of privacy and data protection. This Privacy and Personal Data Protection Policy (“Policy”) outlines the practices we adhere to in processing personal data as a data controller. These practices apply when you engage with our website, attend events we organize, request trials, subscribe to our newsletters, or connect with us on social networks.

This Policy does not cover the use of Fihub's online products and services provided to our customers, which enable them and their users to process and analyze business data and plan their business operations. For more information on this aspect, please contact us directly.

Fihub, referred to in this Policy, is a business entity registered in Austria and operating in accordance with the legal requirements of its jurisdiction, acting as the data controller for personal data under our stewardship.

Personal data is defined in alignment with the European Data Protection Regulation No. 2016/679 (GDPR) and relevant local laws. It encompasses any information related to an identified or identifiable individual, including but not limited to names, email addresses, phone numbers, and IP addresses.

• Fihub processes personal data for various reasons, such as:
• • Identification and professional contact information for communication purposes, event participation, marketing material subscriptions, and information requests about Fihub’s products and services.
  • Additional information you provide us, which is combined with your identification and contact details for tailored interactions.
  • Your interactions with us, including newsletters, email correspondences, and feedback on our services.
  • Data on your use of our website and services for service improvement purposes.
  • Information from third parties and public databases to enhance our services and operations.

The collection of personal data at Fihub is driven by a commitment to respect and protect the privacy of our customers and users. This commitment ensures compliance with applicable laws and regulations, including GDPR and local data protection laws, aiming to enhance our products and services.

• Fihub processes your personal data based on:
• • Contractual necessities.
  • Legal obligations.
  • Our legitimate interests.
  • Your explicit consent.

Personal data is retained for 3 years following your last interaction with us, or for the duration of our contractual relationship, whichever is longer.

Fihub employs stringent security measures to protect personal data, including SSL encryption and regular security assessments to prevent data breaches and unauthorized access.

Personal data may be shared with service providers for operational purposes but remains within Fihub's control. We ensure that any data transferred outside the EEA is protected by adequate safeguards or specific contractual clauses that offer equivalent data protection.

In the event we receive a request for personal data from law enforcement, government agencies, or other public authorities, Fihub follows a structured process to protect your privacy:

• We review all requests to verify their legal validity and proper authorization.
• We challenge requests that appear unlawful, overly broad, or lack proper legal basis.
• We disclose only the minimum data necessary to comply with valid legal obligations.
• We maintain documentation of all such requests, our responses, and the legal basis for any disclosure.

Where permitted by law, we will notify affected users of such requests unless prohibited by legal process or where notification could compromise a legitimate law enforcement investigation.

Fihub's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

When you connect your Google Analytics or Google Ads accounts to Fihub, we access this data only with your explicit consent to provide you with financial performance insights and business analytics. The Google data we collect includes analytics metrics, advertising performance data, and related business information necessary for calculating key performance indicators.

• How we use Google user data:
• • We use Google Analytics and Google Ads data solely to calculate and display your business metrics, including customer lifetime value (LTV), customer acquisition cost (CAC), revenue analytics, and marketing performance indicators.
  • Google data is processed in combination with your other business data to provide comprehensive financial insights and automated reporting.
  • We do not use Google user data for any purpose other than providing and improving our services to you.

• How we store Google user data:
• • All Google user data is stored securely on our servers with industry-standard encryption both in transit and at rest.
  • Access to Google user data is restricted to authorized personnel who require it for service delivery and support.
  • Google user data is retained only for as long as you maintain an active Fihub account or as required by law.

• How we share Google user data:
• • We do not share, sell, or transfer your Google user data to third parties for advertising, marketing, or any other commercial purposes.
  • Google user data may only be shared with service providers who assist us in delivering our services, and only under strict confidentiality agreements that comply with Google's policies.
  • We may disclose Google user data if required by law or to protect our legal rights, but only to the extent necessary and in compliance with applicable regulations.

You can revoke Fihub's access to your Google data at any time through your Google Account settings or by disconnecting the integration within your Fihub account. Upon revocation or account deletion, we will delete your Google user data in accordance with our data retention policies and applicable legal requirements.

You have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You can also request data portability and lodge complaints with relevant supervisory authorities regarding our data processing practices.

Fihub is dedicated to upholding the highest standards of privacy and data protection. For further details or inquiries regarding this Policy, please contact us directly.